Street and Utilities
Education & Employment

Immigrant Rights
Landlord & Tenant Issues
Legal Services, Neighborhood

Senior Outreach
Social & Health Services



Streets and Utilities

  • Philly 311
    Submit issues 24/7 via webpage or mobile app (app supports the 6 most commonly used languages in Philly).
    Phone: Dial 311 or for those with VOiP (Voice over Internet Protocol); for calls from outside of Philadelphia dial (215) 686-8686. Customer service team reachable via phone 8am–8pm, Monday through Friday.
    Walk-in Center: Room 167 of City Hall (Broad and Market Sts.), closest entrance is on the west side. Walk-in Center is open Monday through Friday from 8:15am to 4:15pm, excluding City holidays.
  • PECO
    General: PECO Customer Service Center, 2301 Market St.
    Payment: PECO, P.O. Box 37629, Philadelphia, PA 19101
    If you see downed power lines, leave area immediately and call 1 (800) 841-4141
  • PGW
    Center City: 1137 Chestnut Street: Mon, Tues, Thurs, Fri, 9am–5pm
    South Philly: 1601 S. Broad Street: Mon, Wed, Thurs, 9am–5pm
    If you smell gas, leave area immediately. From a safe location, call: (215) 235-1212
    Billing: (215) 235-1000
    Bill collection, collections, payment arrangements and shut off notices (8am until 4pm) (215) 235-1777
    Customer Service, personal (Mon–Fri, 8am-4pm) (215) 235-1000
    Customer Service, business/commercial (Mon–Fri, 8am–4pm) (215) 235-7077
    File or Follow up on a Claim (215) 684-6535
    Liheap -- Low Income Home Energy Assistance Program (215) 235-1000
    Make a Payment (215) 235-1000 Click for Ways to Pay
    New Construction & Rehabs: Residential / Small Commercial
    We’ll work with you on new service installations, gas service restorations, meter enlargements/additions and service relocations.
    Find your Sales Representative
  • Water Department
    Philadelphia Water Department, 1101 Market St., 5th Floor
    (215) 685-6300, 8am–5pm
    Billing: Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496
    (215) 685-6300, 24 hours a day, 7 days a week
  • Energy Coordinating Agency (ECA)
    Mission: To help people conserve energy and to promote a sustainable and socially equitable energy future for all in the Philadelphia region.
    Main Office Phone: (215) 609-1000
    Heater Hotline: (215) 568-7190

Education & Employment


Immigrant Rights

  • Juntos
    Mission: a community-led, Latinx immigrant organization in South Philadelphia fighting for our human rights as workers, parents, youth, and immigrants. We believe that every human being has the right to a quality education and the freedom to live with dignity regardless of immigration status.
    600 Washington Ave, 2nd Fl, Unit 18UA, Philadelphia, PA 19147
    (215) 218-9079
    Mission: To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.
    1711 S Broad Street Philadelphia, PA 19148
    (215) 467-0690
  • Garces Foundation
    English for the Restaurant and Everyday Living program. Community Health Days, quarterly events to provide comprehensive oral exams, x-rays, cleanings, and fillings as well as cholesterol and glucose screenings, physicals, breast cancer health education, and HIV screenings (held Saturdays at Garces Dental Group, 212 Race Street, Suite 1A, Philadelphia, PA 19106)
    1901 S. 9th St., Philadelphia, PA 19148
    (267) 284-7905
  • VietLead
    Has community garden in S. Philly
  • Nationalities Service Center
    1216 Arch St, 4th Floor Philadelphia, PA 19107
    Monday–Friday, 9–5
    (215) 893-8400
  • Cambodian Association of Greater Philadelphia
    2416–18 South 7th Street, Philadelphia, PA 19148
    (215) 389-0748
  • Bhutanese Organization of Philadelphia
    2507 S. 7th St, Philadelphia, PA 19148
    (215) 800-1055

Landlord / Tenant Issues

  • Philadelphia Fair Housing Commission
    601 Walnut Street
    Suite 300 South
    Philadelphia, PA 19106

    Phone: (215) 686-4670
    Fax: (215) 686-4684

    What kind of complaints does the Fair Housing Commission handle?
    Illegal evictions because you reported housing code violations;Illegal rent increase or changes in the terms or conditions of the lease because you reported housing code violations;Utility cut offs by a landlord who is responsible to pay for them (gas, water, electric);Retaliation.
    What does the FHC not do?
    The FHC does not find housing or offer financial assistance for persons looking to buy or rent.The FHC does not accept complaints for commercial properties.
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    Are there any charges or fees for the service?
    No, there is no charge or fee.

Legal Services

  • District Attorney's Office Community Resources
    (215) 686-8000
    A list of resources for child support, community action, conviction review requests, diversion programs, economic crimes (e.g., scams against the elderly, abuse of power of attorney, investment scams, forged deeds, and real estate and loan fraud), employment and internship opportunities, identity theft, insurance fraud, public nuisances (e.g., nuisanace property, bar, drug house, house of prostitution), Post Conviction Relief Act (PCRA) requests, private criminal complaints, real estate fraud, traffic court, victims of crime and witnesses

  • Philadelphia Police Department, 3rd District
    Call 911
    East side of 6th St. to the Delaware River, south side of Washington Ave. to the Na Yard
    Contact: Lt. Kevin Wong,,
    Meetings: Last Thursday of the month, 6 pm, EOM (14 Moore St.)

    East side of Broad St. to the west side of 6th St., south side of Washington Ave. to the Na Yard
    ontact: Lt. Anthony Mirabella,,
    Meetings: 1st Tuesday of the month, 6 pm, SPOAC (1430 E. Passyunk Ave.)

    Captain's Townhall
    Contact: Capt. Frank Milillo,
    Meetings: 2nd Wednesday of the month, 6 pm, 3rd District HQ (11th & Wharton Sts.)
  • Philadelphia Police Department, programs and services
    Call 911

    Victim support and assistance, youth programs, Police Assisted Diversion program (PAD), vehicle services (paying parking tickets, paying traffic tickets, obtaining traffic accident reports
  • Victim/Witness Services of South Philadelphia
  • Community Legal Services
  • Senior Law Center
    Two Penn Center
    1500 JFK Boulevard, Suite 1501
    Philadelphia, PA 19102

    P (215) 988-1244
    F (215) 988-1243

    SeniorLAW HelpLine: 1 (877) PA-SR-LAW (1-877-727-7529) or (215) 988-1242 – Monday through Thursday from 10am–12pm


  • South Philly Food Co-op

    Will be South Philadelphia’s only community-owned grocery store. The Co-op will serve as the neighborhood’s source for fresh, whole, real food, and will be a hub for community and food-centric education, south of South, river to river. The Co-op is cooperatively owned and democratically controlled by a growing community of South Philly neighbors.

  • Dickinson Square West Civic Association
    Meetings: 2nd Tuesday of the month (except August), 6:30pm, Mt Moriah (410 Wharton St) Serves neighbors who live from 4th to 6th Streets and Washington Avenue to Mifflin Streets

  • East Passyunk Crossing Civic Association
    Meetings: 1st Monday of the Month (except July & August), 7pm, EPCC (1025 Mifflin St) Serves neighbors who live from Broad to 8th Streets, and Tasker to Snyder Streets

  • Passyunk Square Civic Association
    Meetings: 1st Tuesday of the month (except July & August), 6:30pm, SPOAC (1430 E. Passyunk Ave) Serves neighbors who live from Broad to 6th Streets, and Washington Avenue to Tasker Streets

  • Pennsport Civic Association
    Meetings: 2nd Wednesdays of the month, 7pm, EOM (14 Moore St) Serves neighbors who live from the south side of Washington Avenue to the North side of Snyder Avenue and the East side of 4th Street to the Delaware River

  • Seventh Street Community Civic Association
    Meetings: 3rd Tuesday of the Month, 7pm, Ford PAL Center (631 Snyder Ave)
  • Central Delaware Advocacy Group (CDAG)
    Meetings: 2nd Thursday of the month, 6pm, Society Hill Towers Community Room (Mission: to advance implementation of the values and principles outlined in the Civic Vision for the Central Delaware Riverfront. As stewards for the central Delaware, CDAG advocates to government, engages the development community and encourages the participation of the public.

  • Citizens Planning Institute
    Education and outreach arm of the Philadelphia City Planning Commission.
    Philadelphia City Planning Commission
    1515 Arch Street, 13th Floor

    Philadelphia, PA 19102-1583
    (215) 683-4648

Senior Outreach

  • Philadelphia Corporation for Aging (PCA)
    Aging in place, homecare, home health aids, insurance and benefits, housing, transportation
    (215) 765-9000
  • South Philadelphia Older Adult Center
  • Philadelphia Senior Center

Social & Health Services

  • BenePhilly
    8th and Snyder Sts.
    Clearinghouse where people can go to apply for the homestead exemption, SSI application, CHIP enrollment, LIHEAP
  • Philadelphia Commission on Human Relations
    601 Walnut Street
    Suite 300 South
    Philadelphia, PA 19106
    Phone: (215) 686-4670
    Fax: (215) 686-4684
  • Victims / Witness Services of South Philly
    1426 S. 12th Street
    (215) 551-3360